Build Trust. Create Outcomes.
Pre-Assessment refund and access policy
For the one-time $47 USD Human Authority Pre-Assessment Kit. Policy version: kit-purchase-2026-11-07.
Refund requests
If you haven’t completed your initial assessment, you may request a refund within 30 days of purchase. Email rob@trustfactorlab.com from the address you used at checkout and include your receipt reference. Rob Greenlee reviews each request. A request does not automatically issue a refund. This policy does not limit any rights you have under applicable law.
Completing the initial assessment means marking the initial review complete in the form. The later seven-day experiment is separate. A full refund ends online access but does not remove copies you already downloaded or received.
Online access
Online purchase access has no scheduled expiration. Access links and sign-in sessions do expire. If you need to return, request a fresh access link with your purchase email. Do not purchase again. For help, contact rob@trustfactorlab.com.